Shipping Policy

Thank you for shopping with Tanuki Matcha. Please review our shipping policy below to learn about our practices and ensure a smooth delivery experience.

Shipping Coverage

Domestic Shipping: We currently ship within the United States only
International Orders: International shipping coming soon!
Shipping Restrictions: We cannot ship to:
- PO Boxes
- APO/FPO addresses
- US territories

Shipping Costs

Free domestic shipping on orders over $50
For orders under $50, shipping costs will be calculated and displayed at checkout
Shipping rates are based on the delivery address and package weight

Processing Time

Orders are processed within 3-5 business days
Business days are Monday through Friday, excluding federal holidays
Order processing begins once we receive your payment confirmation
You will receive a shipping confirmation email with tracking information once your order ships

Delivery Times

Estimated delivery times will be provided at checkout
Delivery timeframes vary based on shipping method selected and the destination
Actual delivery times may vary due to carrier delays, weather conditions, or other circumstances beyond our control

Order Tracking

A tracking number will be provided via email once your order ships
You can track your package using the carrier's website
Please allow 24-48 hours for tracking information to become active after receiving your tracking number

Shipping Issues

If you experience any of the following:

Haven't received your order within the estimated timeframe
Received a damaged package
Have concerns about your delivery

Please contact us with your order number through the contact form, and we'll assist you promptly.

Important Notes

We pack our matcha products with care to ensure they arrive in perfect condition
Orders are shipped on business days only (Monday-Friday)
During peak seasons and holidays, processing times may be slightly longer
Address accuracy is the customer's responsibility - please double-check your shipping information at checkout